Order and Shipping
How long does delivery take?
Our aim to deliver orders within 3-5 business days. For obscure areas, it may take up to 7 days.
Do you offer worldwide shipping?
Currently, we export inside the UK only.
How can I track my order?
Once your order is dispatched, we’ll send you a pursuing link via email. You can use this link to scan your delivery status.
What are your shipping charges?
Shipping charges vary based on your order size and location. Exact payments are calculated at checkout.
Returns & Exchanges
What is your return procedure?
We approve returns within 14 days of delivery for unused and unopened items in their original packaging.
How do I request a return or exchange?
Contact our client support team at [Your Email Address] with your order number and reason for return. We’ll guide you through the process.
Are there any items that cannot be returned?
Custom-made or personalized things, as well as clearance products, are non-returnable except damaged.
When will I receive my refund?
Refunds are processed within 5-7 work days after we receive the returned items.
Product Information
Do you stock eco-friendly or renewable products?
Yes, we are glad to offer a selection of renewable and environmentally friendly products. Look for the “Eco-Friendly” badge in our product descriptions.
Are your products available in-store and online?
Most of our products are available both online and at our physical store in Lerwick.
Store Information
Where is your store located?
Our store is located at 123 Market Street, Lerwick, Shetland ZE1 0LL.
What are your opening hours?
- Monday to Saturday: 9:00 AM - 5:00 PM
- Sunday: Closed